Documentation Index
Fetch the complete documentation index at: https://knowledgebase.newyorkcityservers.com/llms.txt
Use this file to discover all available pages before exploring further.
Plans & Ordering
How do I pick the right plan?
How do I pick the right plan?
Check our Picking The Right Plan guide for detailed comparisons. Quick tip: Start with Basic for 1–2 MetaTrader accounts; upgrade anytime.
Can I upgrade/downgrade later?
Can I upgrade/downgrade later?
Yes — contact our support team to request an upgrade. No data loss, and billing is prorated. See Upgrade/Downgrade for details.
What's the difference between VPS and Dedicated?
What's the difference between VPS and Dedicated?
VPS plans are shared resources (affordable and scalable for up to 8 accounts). Dedicated servers are exclusive (for 9+ accounts with max stability and no slowdowns from others).
Do you offer trials/refunds?
Do you offer trials/refunds?
Yes — 14-day money-back guarantee on VPS plans. See our Refund Policy for full details.
What payment methods do you accept?
What payment methods do you accept?
We support credit cards, PayPal, and cryptocurrency. Activation is instant upon payment.
Setup & Connection
When can I connect after ordering?
When can I connect after ordering?
Wait at least 10 minutes after receiving your welcome email to allow Windows setup to complete. See First Steps for the full getting started guide.
What are my login credentials?
What are my login credentials?
Username is always
Administrator. Your unique password and IP address are in the welcome email — copy them exactly (case-sensitive).Why can't I connect yet?
Why can't I connect yet?
Common reasons: Too soon after setup, wrong IP/password, or firewall issues. Check Unable to Connect for fixes.
Is RDP secure?
Is RDP secure?
Yes — RDP is encrypted. For extra security, use a strong password and enable our RDP Lockdown feature in VPS Security.
Can I use my phone or tablet?
Can I use my phone or tablet?
Absolutely — install the Windows App. Guides: iPhone/iOS or Android.
How do I change OS or location?
How do I change OS or location?
Use the client portal to reinstall your OS via Reinstall OS. To change your VPS location, contact support.
What if I forget my password?
What if I forget my password?
Reset it easily through the portal: See Password Management.
General
What software is pre-installed?
What software is pre-installed?
All plans come with Windows Server pre-installed and RDP enabled. Use our Software Auto-Installer for MT4/MT5 or other tools.
Where are your servers located?
Where are your servers located?
We have servers in New York, London, Dublin, Tokyo, Singapore, and Hong Kong — providing low latency coverage across major global markets. You can select your preferred location when ordering or contact support to change it later.
How's the uptime?
How's the uptime?
We guarantee 100% uptime. Monitor real-time status at Network Status.