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How to Cancel Your Service

Cancellations are submitted directly inside of the client portal on the service management page.
1

Access Service Overview Page

Inside of the client portal, access the Service Overview Page to see a list of your services.
2

Select Service For Cancellation

Cancellation1 PnClick on the service that you wish to cancel to open it’s management page.
3

Click Cancel Service Button

Cancellation2 PnOn the server management page, locate and click on the cancel service button.
4

Complete & Submit Cancellation

Complete the cancellation form, and click “Request Cancellation”
All cancellations are completed at the end of the current billing cycle. If a cancellation has been submitted the service will remain online and usable until the end of the billing cycle.

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Cancellation Policies

  • Automatic Renewal: All services renew automatically at the end of the billing cycle, unless a cancellation request has been submitted using the steps above.
  • Timing: Cancellations must be submitted using the steps above before the invoice due date to stop charges.
  • Cancellation Period: Service cancellations are completed at the end of the current billing cycle. After submitting a cancellation, the service remains active and usable until the end of the billing cycle.
  • Reactivation: Once a service has been cancelled all data related to that service is deleted. It is not possible to recover or restore access to a cancelled service.