How Invoices Work
- Creation: Invoices are generated 14 days before the due date, giving you time to review.
- Auto-Charge: On the due date, we automatically charge your payment method on file.
- Email Notifications: You’ll receive emails for:
- Invoice creation (14 days before due).
- Payment received (confirmation).
- Auto-payment failure (if card declines, etc.).
- Overdue reminders (if unpaid).
- Statuses: Invoices show as Paid, Overdue, or Cancelled.
- No Extra Fees: Invoices reflect your plan price only — no hidden charges.
Viewing and Downloading Invoices
Client Portal
Log in to view your full invoice history, download invoices, and pay manually.
Invoices are automatically sent to your registered email upon creation.
Disputing an Invoice
If you spot an error or need to dispute:- Contact billing support at support@newyorkcityservers.com within 14 days of the invoice date.
- Provide your invoice ID, details, and reason — we’ll review promptly.
Common Questions
What if my auto-payment fails?
What if my auto-payment fails?
You’ll get an email alert. Contact support@newyorkcityservers.com to update your payment method and retry. See grace period details in Billing Overview.
Can I pay an invoice early?
Can I pay an invoice early?
Yes — log into the Client Portal and pay manually before the due date.
How do I get a copy of an old invoice?
How do I get a copy of an old invoice?
All invoice history is available in the Client Portal — search by date or ID.