Your invoices detail all charges for your NYCServers plans. We send them automatically and handle payments seamlessly. This guide covers how invoices work, where to find them, and what to do next.
How Invoices Work
- Creation: Invoices are generated 14 days before the due date, giving you time to review.
- Auto-Charge: On the due date, we automatically charge your payment method on file.
- Email Notifications: You’ll receive emails for:
- Invoice creation (14 days before due).
- Payment received (confirmation).
- Auto-payment failure (if card declines, etc.).
- Overdue reminders (if unpaid).
- Statuses: Invoices show as Paid, Overdue, or Cancelled.
- No Extra Fees: Invoices reflect your plan price only — no hidden charges.
Viewing and Downloading Invoices
Access your invoices easily in the client portal or via email.1
Log Into Client Portal
Visit the Client Area — all invoice history is available.
2
Invoices are sent to you via email upon creation.
Disputing an Invoice
If you spot an error or need to dispute:- Contact billing support at [support@newyorkcityservers.com] within 14 days of the invoice date.
- Provide your invoice ID, details, and reason — we’ll review promptly.
Common Questions
What if my auto-payment fails?
What if my auto-payment fails?
You’ll get an email alert. Update your payment method via support and retry. See grace period in Billing Overview.
Can I pay an invoice early?
Can I pay an invoice early?
Yes — log into the client portal and pay manually before the due date.
How do I get a copy of an old invoice?
How do I get a copy of an old invoice?
All history is in the client portal — search by date or ID.