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We keep it simple: no hidden fees, transparent pricing, and easy controls via the Client Portal.

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How Billing Works

  • Billing Cycles: Choose monthly or yearly billing. Opt for yearly and get a 20% discount on your plan.
  • Charge on Signup: Your first payment is charged immediately upon signup, activating your service instantly.
  • Auto-Renewal: Subscriptions auto-renew by default for uninterrupted service. To disable, simply cancel your service in the client portal.
  • Prorated Billing: For mid-cycle upgrades, you’ll be charged a prorated amount based on the remaining days in your current cycle.
Late Payments: You have a 3-day grace period after the due date. If unpaid after 3 days, your service is suspended. If still unpaid after an additional 2 days (total 5 days), the service is terminated and all data is permanently deleted. This is non-recoverable.

Payment Methods

View accepted payment options including credit cards, PayPal, and cryptocurrency.

Upgrade Your Plan

How to request a plan upgrade with prorated billing and no data loss.

Invoices

View, download, and manage your invoices from the client portal.

Refund Policy

14-day money-back guarantee on all VPS plans. See full terms.

Service Cancellation

Steps to cancel your service through the client portal.

Client Area Access

Login details and how to access your account in the client portal.

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Common Questions

Check your invoice in the client portal — monthly on your signup date, or yearly anniversary. We send an email notification 14 days before your next invoice due date.
Contact our billing support team at support@newyorkcityservers.com to update your payment details.
Yes — all services auto-renew at the end of each billing cycle. To disable auto-renewal, cancel your service via the Client Portal.
Last modified on March 25, 2026