Skip to main content

​
VPS Refund Policy

All VPS plans include a 14 day full refund policy, starting from your orginal order date. After the first 14 days have passed, all transactions are final. Refunds are not available in the following situations:
  • Anytime after 14 days from the orginal order date.
  • Forgotten cancellations
  • Renewal charges
You may cancel the service at anytime to avoid renewal.

​
Dedicated Server Refund Policy

Dedicated server plans are non-refundable under any circumstance due to the hardware and provisioning costs.

​
How to Request Your Refund

1

Cancel Your Service First

Log into your Client Portal and cancel the service. Need help? See our cancellation guide.
2

Submit Refund Request

Submit your refund request by opening a support ticket in the billing department. The support ticket center can be found here.
3

Receive Your Refund

Once approved, we’ll process your refund within 24 business hours to your original payment method.
Processing Times: While we issue refunds within 24 hours, your bank or payment provider may take 3-5 business days to show the credit.

​
Frequently Asked Questions

Unfortunately, no. Our 14-day policy is firm to keep our prices competitive. We recommend testing our service thoroughly during the trial period.
Renewal charges aren’t refundable. To avoid unwanted charges, please cancel before your invoice due date.
Yes. All VPS plans (monthly or yearly) have the same 14-day refund window from the original order date.
All payment methods are eligible: credit/debit cards, PayPal, and cryptocurrency. Refunds go back to your original payment source.
Dedicated servers require immediate hardware allocation and setup costs that we incur upfront, making them non-refundable.
This policy is subject to our Terms of Service. We reserve the right to deny refunds for accounts that violate our TOS or show signs of abuse.