To keep our customers and platform safe, certain orders are routed through an automated review system before service activation. In some cases, this includes a quick identity verification step handled securely through Stripe Identity.Documentation Index
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Why Was I Asked to Verify?
Like most online service providers, we use automated risk-screening on incoming orders to protect customers from fraud, unauthorized charges, and account takeovers. When the system routes an order for additional review, we ask the customer to confirm their identity through Stripe before the service is activated.This step is standard and does not imply any concern with you personally. It’s a routine precaution to confirm you are the rightful holder of the payment method used.
What You’ll Need
Government-Issued Photo ID
A valid, unexpired passport, driver’s license, or national ID card.
A Selfie
A live photo taken via your phone or webcam during the verification flow.
How the Process Works
Receive the Verification Email
If your order is selected, you’ll receive an email with a secure link to begin verification through Stripe.
Open the Secure Stripe Link
The link opens Stripe’s hosted verification flow. Verification can be completed on your phone or computer.
Upload Your Photo ID
Follow the on-screen prompts to photograph or upload your government-issued ID.
Review Outcomes
Instant Pass
Instant Pass
If automated validation passes, your order will be accepted and processed immediately. No further action is needed on your part.
Manual Review
Manual Review
If automated validation does not pass on the first attempt, your submission is routed for manual review. This typically takes a few hours to complete. You’ll be notified by email once a decision is reached.
Your Privacy
Identity verification is handled entirely by Stripe Identity under their compliance and data-protection framework. NYCServers staff do not view, store, or have access to your ID or selfie — we only receive a pass/fail result from Stripe. For full details on how Stripe processes and protects this data, see the Stripe Privacy Policy and Stripe Identity overview.Common Issues
My photo was rejected as blurry or unclear
My photo was rejected as blurry or unclear
Retake the photo in a well-lit area, hold the ID flat, and make sure all four corners and text are clearly visible.
My ID is expired
My ID is expired
Only unexpired, currently valid government-issued IDs are accepted. Please use a different document or renew your ID before retrying.
My selfie didn't match the ID
My selfie didn't match the ID
Ensure your face is clearly visible, well-lit, unobstructed by hats, glasses, or masks, and that you’re facing the camera directly.
My ID type isn't supported in my country
My ID type isn't supported in my country
Stripe supports different document types per country. Refer to Stripe’s supported countries list and try an alternate document type if available.
Can I email my documents instead?
Can I email my documents instead?
No. For your security, identity verification must be completed through the official Stripe verification link sent to your email. We cannot accept ID documents through support tickets or email.
Frequently Asked Questions
Will I need to verify again on future orders?
Will I need to verify again on future orders?
Identity verification is typically a one-time process per account. Future orders on the same account generally do not require re-verification.
What happens if I don't complete verification?
What happens if I don't complete verification?
If verification isn’t completed, we’re unable to activate your service. You may request a refund per our refund policy, or complete verification at any time to proceed with your order.
Why was I selected when others weren't?
Why was I selected when others weren't?
Order selection is determined by an automated risk-screening system. We don’t disclose the specific criteria, as that would undermine the effectiveness of the system. Being selected does not imply any concern with you personally.
Is my ID safe?
Is my ID safe?
Yes. Your documents are submitted directly to Stripe Identity and are handled under Stripe’s compliance framework. NYCServers never sees, stores, or has access to the submitted documents.
Need help? Contact Support or visit the Client Portal.