> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgebase.newyorkcityservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote Desktop Audio Not Working

> How to enable audio playback when connected to your VPS via Remote Desktop.

All NYCServers VPS services come with Windows Audio enabled by default. If you are unable to hear audio on your VPS, the issue is most likely caused by the remote desktop application settings on your local computer.

Follow the steps below for your operating system to enable audio playback.

## Windows

<Steps>
  <Step title="Open Remote Desktop Connection Options">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/qYGyBPdGcAdzFMKu/images/troubleshooting/rdp-audio1.png?fit=max&auto=format&n=qYGyBPdGcAdzFMKu&q=85&s=840cab81de000e522223d6b073bc7b12" alt="Show Options" width="537" height="304" data-path="images/troubleshooting/rdp-audio1.png" />

    Open the **Remote Desktop Connection** program on your computer and click **"Show Options"** to expand the settings.
  </Step>

  <Step title="Open Local Resources Audio Settings">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/qYGyBPdGcAdzFMKu/images/troubleshooting/rdp-audio2.png?fit=max&auto=format&n=qYGyBPdGcAdzFMKu&q=85&s=9f168483662e5acc389a1b3d70af6a64" alt="Local Resources" width="533" height="600" data-path="images/troubleshooting/rdp-audio2.png" />

    Click the **Local Resources** tab. Under "Remote audio", click the **"Settings..."** button.
  </Step>

  <Step title="Enable Audio Playback">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/qYGyBPdGcAdzFMKu/images/troubleshooting/rdp-audio3.png?fit=max&auto=format&n=qYGyBPdGcAdzFMKu&q=85&s=1fe9d4e872f07fe27c1218e0aa0fed04" alt="Audio Settings" width="536" height="402" data-path="images/troubleshooting/rdp-audio3.png" />

    Under "Remote audio playback", select **"Play on this computer"** and click **OK**.
  </Step>
</Steps>

<Check>
  Reconnect to your VPS. Audio should now play through your local computer.
</Check>

***

## Mac

If you are using **Microsoft Remote Desktop** on Mac, follow these steps:

<Steps>
  <Step title="Edit Your Connection Settings">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/qYGyBPdGcAdzFMKu/images/troubleshooting/rdp-audio4-mac.png?fit=max&auto=format&n=qYGyBPdGcAdzFMKu&q=85&s=3ae8155845725fb3253523c0984c6373" alt="Devices & Audio" width="552" height="645" data-path="images/troubleshooting/rdp-audio4-mac.png" />

    Open Microsoft Remote Desktop, right-click your saved PC connection and select **Edit**. Click the **"Devices & Audio"** tab and set **"Play sound"** to **"On this computer"**. Click **Save**.
  </Step>
</Steps>

<Check>
  Reconnect to your VPS. Audio should now play through your Mac.
</Check>

***

## Contact Support

If you are still unable to hear audio after following these steps, please [contact support](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.