> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgebase.newyorkcityservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Clear RDP Firewall Blocks

> Remove RDP Firewall Blocks On Your VPS

The firewall on each VPS is set up to protect your service against brute-force attacks. When the wrong RDP login credentials are entered numerous times, the firewall blocks the connection to ensure that your VPS remains secure.

<Info>
  If you accidentally entered the wrong login credentials and your connection was blocked, follow this guide to remove the block and restore your access.
</Info>

## Where To Find Clear RDP Firewall Blocks

<Steps>
  <Step title="Visit Products & Services Page">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/WMlVozYPSAQvJZaz/images/billing/cancellation1.png?fit=max&auto=format&n=WMlVozYPSAQvJZaz&q=85&s=49179704c07227cc2356d8bb21e83a92" alt="Cancellation1.png" width="1572" height="659" data-path="images/billing/cancellation1.png" />

    Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
  </Step>

  <Step title="Locate Clear RDP Firewall Blocks">
    <img src="https://mintcdn.com/greenhilltechnologiesinc/OurJ78bpEqa2J1tj/images/management/clear1.png?fit=max&auto=format&n=OurJ78bpEqa2J1tj&q=85&s=1914902be0953d415c0c48a7af682586" alt="clear1.png" width="1143" height="869" data-path="images/management/clear1.png" />

    Scroll down the page until you locate the "Security Center" section. Look for the **"Clear RDP Firewall Blocks"** link.
  </Step>
</Steps>

***

## How to Remove RDP Blocks

<img src="https://mintcdn.com/greenhilltechnologiesinc/OurJ78bpEqa2J1tj/images/management/clear1.png?fit=max&auto=format&n=OurJ78bpEqa2J1tj&q=85&s=1914902be0953d415c0c48a7af682586" alt="clear1.png" width="1143" height="869" data-path="images/management/clear1.png" />

Click the **"Clear RDP Blocks"** button. All blocked connections will be removed, and you will then be able to access the service.

***

## Common Questions

<AccordionGroup>
  <Accordion title="Why was my IP blocked in the first place?">
    Your IP was blocked because incorrect login credentials were entered multiple times. The security firewall automatically blocks connections to protect your VPS from unauthorized access.
  </Accordion>

  <Accordion title="Does removing a block require a reboot?">
    No — changes apply instantly.
  </Accordion>
</AccordionGroup>
