# Client Area Access
Source: https://knowledgebase.newyorkcityservers.com/billing/client-area-access
Information about our client portal and access
NYCServers maintains a client area portal allowing users to contact support, view invoices, manage their services, and more on demand.
## Logging Into The Client Area
1. Visit the [Client Portal](https://newyorkcityservers.com/billing/).
2. Enter your **email** as username and your **password**.
Your client area password was set during the order process.
Lost or forgotten your password? [Reset it here](https://newyorkcityservers.com/billing/index.php?rp=/password/reset).
***
## Security Best Practices
Keep your client area access secure by following these recommendations:
Use at least 12 characters with a mix of letters, numbers, and symbols.
Enable Google 2FA in your [security settings](https://newyorkcityservers.com/billing/index.php?rp=/user/security) for an extra layer of protection.
Change your password regularly to keep your account secure.
# Invoices
Source: https://knowledgebase.newyorkcityservers.com/billing/invoices
How to view, manage, and understand your NYCServers invoices
Your invoices detail all charges for your NYCServers plans. We send them automatically and handle payments seamlessly.
## How Invoices Work
* **Creation**: Invoices are generated 14 days before the due date, giving you time to review.
* **Auto-Charge**: On the due date, we automatically charge your payment method on file.
* **Email Notifications**: You'll receive emails for:
* Invoice creation (14 days before due).
* Payment received (confirmation).
* Auto-payment failure (if card declines, etc.).
* Overdue reminders (if unpaid).
* **Statuses**: Invoices show as **Paid**, **Overdue**, or **Cancelled**.
* **No Extra Fees**: Invoices reflect your plan price only — no hidden charges.
***
## Viewing and Downloading Invoices
Log in to view your full invoice history, download invoices, and pay manually.
Invoices are automatically sent to your registered email upon creation.
***
## Disputing an Invoice
If you spot an error or need to dispute:
* Contact billing support at [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) within 14 days of the invoice date.
* Provide your invoice ID, details, and reason — we'll review promptly.
***
## Common Questions
You'll get an email alert. Contact [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) to update your payment method and retry. See grace period details in [Billing Overview](/billing/overview).
Yes — log into the [Client Portal](https://newyorkcityservers.com/billing/clientarea.php?action=invoices) and pay manually before the due date.
All invoice history is available in the [Client Portal](https://newyorkcityservers.com/billing/clientarea.php?action=invoices) — search by date or ID.
# Identity Verification (KYC)
Source: https://knowledgebase.newyorkcityservers.com/billing/kyc-verification
What to do if your order is selected for identity verification before activation
To keep our customers and platform safe, certain orders are routed through an automated review system before service activation. In some cases, this includes a quick identity verification step handled securely through **Stripe Identity**.
## Why Was I Asked to Verify?
Like most online service providers, we use automated risk-screening on incoming orders to protect customers from fraud, unauthorized charges, and account takeovers. When the system routes an order for additional review, we ask the customer to confirm their identity through Stripe before the service is activated.
This step is standard and **does not** imply any concern with you personally. It's a routine precaution to confirm you are the rightful holder of the payment method used.
***
## What You'll Need
A valid, unexpired passport, driver's license, or national ID card.
A live photo taken via your phone or webcam during the verification flow.
For full details on accepted document types and supported countries, see the [Stripe Identity documentation](https://docs.stripe.com/identity/verification-checks?type=document).
***
## How the Process Works
If your order is selected, you'll receive an email with a secure link to begin verification through Stripe.
The link opens Stripe's hosted verification flow. Verification can be completed on your phone or computer.
Follow the on-screen prompts to photograph or upload your government-issued ID.
Stripe will guide you through a quick live selfie capture to match against your ID.
Once submitted, Stripe runs an automated check. Most verifications complete within seconds.
***
## Review Outcomes
If automated validation passes, your order will be **accepted and processed immediately**. No further action is needed on your part.
If automated validation does not pass on the first attempt, your submission is routed for manual review. This typically takes **a few hours** to complete. You'll be notified by email once a decision is reached.
***
## Your Privacy
Identity verification is handled entirely by **Stripe Identity** under their compliance and data-protection framework. NYCServers staff **do not** view, store, or have access to your ID or selfie — we only receive a pass/fail result from Stripe.
For full details on how Stripe processes and protects this data, see the [Stripe Privacy Policy](https://stripe.com/privacy) and [Stripe Identity overview](https://stripe.com/identity).
***
## Common Issues
Retake the photo in a well-lit area, hold the ID flat, and make sure all four corners and text are clearly visible.
Only unexpired, currently valid government-issued IDs are accepted. Please use a different document or renew your ID before retrying.
Ensure your face is clearly visible, well-lit, unobstructed by hats, glasses, or masks, and that you're facing the camera directly.
Stripe supports different document types per country. Refer to [Stripe's supported countries list](https://docs.stripe.com/identity/verification-checks?type=document) and try an alternate document type if available.
No. For your security, identity verification must be completed through the official Stripe verification link sent to your email. We cannot accept ID documents through support tickets or email.
***
## Frequently Asked Questions
Identity verification is typically a one-time process per account. Future orders on the same account generally do not require re-verification.
If verification isn't completed, we're unable to activate your service. You may request a refund per our [refund policy](/billing/refund-policy), or complete verification at any time to proceed with your order.
Order selection is determined by an automated risk-screening system. We don't disclose the specific criteria, as that would undermine the effectiveness of the system. Being selected does not imply any concern with you personally.
Yes. Your documents are submitted directly to Stripe Identity and are handled under Stripe's compliance framework. NYCServers never sees, stores, or has access to the submitted documents.
***
Need help? [Contact Support](mailto:support@newyorkcityservers.com) or visit the [Client Portal](https://newyorkcityservers.com/billing).
# Billing Overview
Source: https://knowledgebase.newyorkcityservers.com/billing/overview
This section covers everything about your NYCServers billing and account management. We keep it simple: no hidden fees, transparent pricing, and easy controls via the client portal.
We keep it simple: no hidden fees, transparent pricing, and easy controls via the [Client Portal](https://newyorkcityservers.com/billing).
## How Billing Works
* **Billing Cycles**: Choose monthly or yearly billing. Opt for yearly and get a **20% discount** on your plan.
* **Charge on Signup**: Your first payment is charged immediately upon signup, activating your service instantly.
* **Auto-Renewal**: Subscriptions auto-renew by default for uninterrupted service. To disable, simply cancel your service in the client portal.
* **Prorated Billing**: For mid-cycle upgrades, you'll be charged a prorated amount based on the remaining days in your current cycle.
**Late Payments**: You have a 3-day grace period after the due date. If unpaid after 3 days, your service is suspended. If still unpaid after an additional 2 days (total 5 days), the service is **terminated and all data is permanently deleted**. This is non-recoverable.
***
## Quick Links
View accepted payment options including credit cards, PayPal, and cryptocurrency.
What to do if your order is selected for identity verification before activation.
How to request a plan upgrade with prorated billing and no data loss.
View, download, and manage your invoices from the client portal.
14-day money-back guarantee on all VPS plans. See full terms.
Steps to cancel your service through the client portal.
Login details and how to access your account in the client portal.
***
## Common Questions
Check your invoice in the client portal — monthly on your signup date, or yearly anniversary. We send an email notification 14 days before your next invoice due date.
Contact our billing support team at [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) to update your payment details.
Yes — all services auto-renew at the end of each billing cycle. To disable auto-renewal, cancel your service via the [Client Portal](https://newyorkcityservers.com/billing).
# Payment Methods
Source: https://knowledgebase.newyorkcityservers.com/billing/payment-methods
Accepted payment options and how payments work at NYCServers
We make payments easy and secure with multiple options. All transactions are fee-free, and we support auto-renewing subscriptions for seamless service.
## Accepted Payment Methods
Processed securely via Stripe. We accept Visa, Mastercard, American Express, and more.
Quick and easy — link your PayPal account for instant payments.
Over 300+ coins supported, including Bitcoin, Ethereum, USDT, and others.
All payments are in USD. For crypto, we handle conversions automatically at current rates.
***
## How Payments Work
* **Auto-Renewal**: All subscriptions are recurring and auto-renew by default. We'll charge your payment method on file on the due date to keep your service active.
* **Invoice Timeline**: New invoices are emailed 14 days before the due date. Review and pay early manually if needed.
* **Auto-Charge**: On the due date, our system automatically charges your stored payment method.
* **Avoiding Renewal**: To stop auto-renewal, cancel your service before the invoice due date. See [Service Cancellation](/billing/service-cancellation) for steps.
***
## Common Questions
Yes — all methods support monthly and yearly billing, including the 20% yearly discount.
Absolutely — we use Stripe and PayPal for encrypted processing, PCI-DSS compliant. Your payment credentials are never stored on our servers.
You'll get an email alert. Contact [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) to update your payment method and retry.
***
Need help? [Contact Billing Support](mailto:support@newyorkcityservers.com) or visit the [Client Portal](https://newyorkcityservers.com/billing).
# Refund Policy
Source: https://knowledgebase.newyorkcityservers.com/billing/refund-policy
All VPS services are covered by a full refund within the first 14 days after your order
## VPS Refund Policy
All VPS plans include a **14-day full refund policy**, starting from your original order date. After the first 14 days have passed, all transactions are final.
Refunds are **not available** in the following situations:
* Anytime after 14 days from the original order date
* Forgotten cancellations
* Renewal charges
You may cancel your service at anytime to avoid renewal.
### Dedicated Server Refund Policy
Dedicated server plans are **non-refundable** under any circumstance due to the hardware and provisioning costs.
***
## How to Request Your Refund
Log into your [Client Portal](https://newyorkcityservers.com/billing) and cancel the service. Need help? See our [cancellation guide](/billing/service-cancellation).
Submit your refund request by opening a support ticket in the [billing department](https://newyorkcityservers.com/billing/submitticket.php).
Once approved, we'll process your refund within 24 business hours to your original payment method.
**Processing Times**: While we issue refunds within 24 hours, your bank or payment provider may take 3-5 business days to show the credit.
***
## Frequently Asked Questions
Unfortunately, no. Our 14-day policy is firm to keep our prices competitive. We recommend testing our service thoroughly during the trial period.
Renewal charges aren't refundable. To avoid unwanted charges, please cancel before your invoice due date.
Yes. All VPS plans (monthly or yearly) have the same 14-day refund window from the original order date.
All payment methods are eligible: credit/debit cards, PayPal, and cryptocurrency. Refunds go back to your original payment source.
Dedicated servers require immediate hardware allocation and setup costs that we incur upfront, making them non-refundable.
***
This policy is subject to our Terms of Service. We reserve the right to deny refunds for accounts that violate our TOS or show signs of abuse.
# Service Cancellation
Source: https://knowledgebase.newyorkcityservers.com/billing/service-cancellation
If you need to cancel your service, we make it straightforward via the client portal.
Cancellations are submitted directly inside of the client portal on the service management page.
## How to Cancel Your Service
Inside of the client portal, access the [Service Overview Page](https://newyorkcityservers.com/billing/clientarea.php?action=products) to see a list of your services.
![Cancellation1 Pn]()
Click on the service that you wish to cancel to open its management page.
![Cancellation2 Pn]()
On the server management page, locate and click on the cancel service button.
Complete the cancellation form, and click "Request Cancellation".
All cancellations are completed at the end of the current billing cycle. Your service will remain online and usable until then.
***
## Cancellation Policies
* **Automatic Renewal**: All services renew automatically at the end of the billing cycle, unless a cancellation request has been submitted using the steps above.
* **Timing**: Cancellations must be submitted before the invoice due date to stop charges.
* **Cancellation Period**: After submitting a cancellation, the service remains active and usable until the end of the current billing cycle.
**Data Deletion**: Once a service has been cancelled and the billing cycle ends, all data related to that service is permanently deleted. It is not possible to recover or restore access to a cancelled service.
# Upgrade Your Service
Source: https://knowledgebase.newyorkcityservers.com/billing/upgrade
How to upgrade your NYCServers VPS or dedicated server.
Upgrades are prorated — pay only for the remaining days in your cycle at the new rate.
## Upgrade Anytime
You do not need to wait for your next renewal date to upgrade. VPS and dedicated server upgrades can be requested at any point in your billing cycle, and mid-cycle upgrades are handled through prorated billing.
## Billing & Payment
Upgrades are billed on a prorated basis. This means you only pay the difference between your current plan and the new plan for the remaining days in your current billing cycle.
For VPS upgrades, an invoice is generated automatically after you select your new plan. Once payment is completed, you will receive an email with a link to finalize the upgrade. You can also return to your VPS service page and click **Apply Upgrade** from the **Action Required** banner.
For dedicated server upgrades, our team will review your requested changes and provide a quote. Once you approve the quote, we will generate a prorated invoice. Payment must be completed before the upgrade is scheduled.
Your billing cycle does not restart when you upgrade. Your next renewal invoice will reflect the full recurring price of the upgraded service.
***
## Upgrading Your VPS
Upgrading your VPS is a simple, automated process — no data loss, IP changes, or reinstalls required. Your data, IP address, credentials, and EA/MQL product licenses will remain unchanged.
![Upgrade Button]()
Log in to the [client area](https://newyorkcityservers.com/billing) and navigate to your VPS service management page. Click the green **Upgrade** button at the top of the VPS Control Center.
![Select New Plan]()
You will see your current configuration at the top and the available upgrade options below. Each plan shows the CPU, storage, RAM, and monthly price. Select your desired plan and click **Choose Product** to proceed.
An invoice will be generated with the prorated upgrade cost. Once payment is completed, you will receive an email containing a link to finalize the upgrade.
![Apply Upgrade Banner]()
After payment, an **Action Required** banner will appear at the top of your VPS service page. Click **Apply Upgrade** to begin the automated upgrade process.
![Automated Upgrade Process]()
The automated upgrader will guide you through the process. Before proceeding, **close all running software and save any open files** on your VPS. Check the confirmation box to confirm, then click **Begin Upgrade**. The upgrader will handle the rest — stopping your VPS, applying the new resources, and restarting it. The process takes approximately 5-10 minutes to complete.
For minimal interruption, we recommend performing the upgrade during the weekend while trading markets are closed.
***
## Upgrading Your Dedicated Server
Dedicated server upgrades are fully customizable — you can upgrade individual components or change your entire plan. Upgrades are handled by our team and are prorated to your current billing cycle.
Email [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) or open a ticket in the [client portal](https://newyorkcityservers.com/billing) to request your upgrade. Let us know what components or plan changes you need.
Our team will provide a quote for the upgrade. Once approved, an invoice will be generated with the prorated cost. Complete payment to proceed.
Our team will coordinate a time with you to perform the upgrade. The server will require approximately **1-2 hours of downtime** during the process. Your data and IP address are preserved in most cases.
We recommend scheduling the upgrade during the weekend while trading markets are closed to minimize disruption.
***
## Common Questions
VPS upgrades take approximately 5-10 minutes using the automated process. Dedicated server upgrades typically require 1-2 hours of downtime.
No — your data, credentials, and software configurations are preserved during the upgrade for both VPS and dedicated servers.
VPS upgrades do not change your IP address. Dedicated server upgrades preserve your IP address in most cases.
Your billing cycle stays the same. The upgrade is prorated for the remaining days in your current cycle, and your next renewal invoice will show the new plan price.
No — all MQL products will remain fully licensed, and a new activation is not needed.
***
Ready to upgrade your VPS? Log into the [Client Portal](https://newyorkcityservers.com/billing) to get started. For dedicated server upgrades, [contact support](mailto:support@newyorkcityservers.com).
# Android
Source: https://knowledgebase.newyorkcityservers.com/connect/android
Connect to your NYCServers VPS from Android
# Connect from Android
Use the official **Windows App** (by Microsoft) — the modern replacement for the old Remote Desktop app.
After your order is complete, you’ll receive an email with your VPS login credentials. Wait **at least 10 minutes** to ensure Windows is fully ready.
Open the **Google Play Store**, search for **"Windows App"**, and install it.
[Direct Link](https://play.google.com/store/apps/details?id=com.microsoft.windowsapp)
![Google Play Store page for Windows App by Microsoft Corporation]()
Launch **Windows App**.
Tap **+ Add PC** (or **PC Connection**).
Type your **VPS IP address** exactly as shown in the welcome email.
Tap **Add user account**:
* **Username**: `Administrator`
* **Password**: (copy exactly from email)\
Tap **Save**.
Return to the main screen. **Tap the new PC shortcut** to connect.
If prompted, tap **Continue** or **Accept** the certificate warning.
You’re connected! The VPS desktop will appear full-screen.
Works great on tablets with keyboard — full Windows experience on the go!
**Old app?** If you have "Microsoft Remote Desktop", uninstall it — use **Windows App** instead.
# iPhone / iOS
Source: https://knowledgebase.newyorkcityservers.com/connect/ios
Connect to your NYCServers VPS from iPhone or iPad
## Install the Windows App
Open the **App Store** on your iPhone or iPad, search for **"Windows App"**, and tap **Get** to install it.
[Direct App Store Link](https://apps.apple.com/us/app/windows-app-mobile/id714464092)
![Windows App Mobile listing in the Apple App Store]()
Using the old "Microsoft Remote Desktop" app? **Uninstall it** and use **Windows App** instead.
## Add a New Connection
Launch **Windows App**. You'll land on the **Devices** tab. Tap the **+** button in the top-right corner.
![Devices screen with arrow pointing to the plus button]()
From the **Add** menu, tap **PC** at the bottom.
![Add menu with PC option highlighted]()
## Enter Your VPS Details
On the **Add PC** screen, tap the **PC Name** field.
![Add PC screen with PC Name field highlighted]()
Type in your **VPS IP address and port** exactly as shown in your welcome email (e.g. `123.56.78.82:5909`), then tap the back arrow.
![Entering the VPS IP address and port into the PC Name field]()
Tap **Credentials** (which defaults to "Ask When Required").
![Add PC screen with arrow pointing to Credentials field]()
On the **Add Credentials** screen, enter:
* **Username**: `Administrator`
* **Password**: paste the password from your welcome email
Tap **Save** in the top-right corner.
![Add Credentials screen with Administrator username and Save button]()
## Save and Connect
You'll return to the **Add PC** screen with your IP address and credentials filled in. You can optionally set a **Friendly Name** to label this connection.
Tap **Save** in the top-right corner.
![Completed Add PC screen showing IP and credentials with Save button]()
Your saved VPS now appears as a card under **Saved Devices**. Tap it to connect.
If prompted with a certificate warning, tap **Continue** or **Accept**.
![Saved device card showing the VPS connection ready to use]()
## Need Help?
If you have any problems connecting to your VPS from your iPhone or iPad, [contact our support team](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
# Connect from Ubuntu / Linux
Source: https://knowledgebase.newyorkcityservers.com/connect/linux
Below you can find the step by step process to log into your forex VPS from Ubuntu or other Linux distributions.
***
## Option 1: Using Remmina (Recommended)
After your order is complete, you'll receive an email with your VPS login credentials. Wait **at least 10 minutes** after receiving this email to ensure the Windows installation is fully ready.
Open a **Terminal** and install Remmina if not already installed:
```bash theme={null}
sudo apt update
sudo apt install remmina remmina-plugin-rdp
```
For other distributions, use your package manager (dnf, pacman, etc.).
Open **Remmina** from your applications menu or type `remmina` in the terminal.
Click the **"+"** button to create a new connection profile. Configure as follows:
* **Protocol**: RDP
* **Server**: Your VPS IP address from the email
* **Username**: `Administrator`
* **Password**: (copy from your email)
* **Resolution**: Use client resolution or select preferred
Click **Save and Connect**. If a certificate warning appears, click **Accept**.
Your Windows VPS desktop will appear in the Remmina window. You can toggle fullscreen with **Ctrl+F**.
***
## Option 2: Using xfreerdp (Command Line)
Open a **Terminal** and install xfreerdp:
```bash theme={null}
sudo apt update
sudo apt install freerdp2-x11
```
For other distributions, the package may be named `freerdp` or `xfreerdp`.
Copy your VPS credentials from the welcome email. You'll need:
* **IP Address**
* **Username**: `Administrator`
* **Password**
Run the following command, replacing `YOUR_IP` and `YOUR_PASSWORD`:
```bash theme={null}
xfreerdp /v:YOUR_IP /u:Administrator /p:YOUR_PASSWORD /cert:ignore /dynamic-resolution
```
For better performance, you can add:
```bash theme={null}
xfreerdp /v:YOUR_IP /u:Administrator /p:YOUR_PASSWORD /cert:ignore /dynamic-resolution /compression /network:lan
```
When prompted about the certificate, type **Y** and press **Enter** to accept and continue.
The VPS desktop will open in a new window. Use these shortcuts:
* **Ctrl+Alt+Enter**: Toggle fullscreen
* **Ctrl+Alt+F**: Toggle window decorations
***
## Troubleshooting Tips
If you receive a "connection refused" error:
* Verify the IP address is correct
* Wait at least 10 minutes after receiving credentials
* Check if port 5909 is blocked by your firewall: `sudo ufw allow 5909/tcp`
If you see a black screen after connecting:
* Wait 30-60 seconds for the desktop to load
* Try disconnecting and reconnecting
* In Remmina, try changing color depth to "True Color (24 bpp)"
To enable clipboard sharing:
* **Remmina**: Enable "Use client resolution" in Advanced tab
* **xfreerdp**: Add `/clipboard` to your connection command
For better performance on slower connections:
* **Remmina**: Reduce color depth to "High Color (16 bpp)"
* **xfreerdp**: Add `/compression /network:modem` to your command
* Disable desktop wallpaper and visual effects in Windows
# Connect from MacOS
Source: https://knowledgebase.newyorkcityservers.com/connect/macos
Connect to your NYCServers VPS from macOS
## Option 1: Manual Setup
After your order is complete, you’ll receive an email with your VPS login credentials. Wait **at least 10 minutes** to ensure Windows is fully ready.
Open the **Mac App Store**, search for **"Windows App"**, and install it.\
[Direct Link](https://apps.apple.com/app/windows-app/id1295203466)
![Mac App Store page for Windows App, previously Remote Desktop, by Microsoft Corporation]()
Launch **Windows App** from your Applications folder or Spotlight.
Click the **+** dropdown → **Add PC**.
![Windows App Devices screen with the plus dropdown open and Add PC highlighted]()
In **Host name or IP address**, enter your **VPS IP** exactly as shown in the email.
![Add PC dialog with an arrow pointing to the PC name host or IP address field]()
Under **User account**, click **Add user account**:
* **Username**: `Administrator`
* **Password**: (copy exactly from email)\
Click **Continue**.
In **Display name**, enter a nickname (e.g., `NYCServers VPS`).
Return to the main screen. **Double-click** the new PC shortcut.
![Devices screen showing a saved PC card under Saved Devices]()
If prompted, click **Continue** to accept the certificate.
You’re connected! The VPS desktop will appear in a window.
***
## Option 2: Quick Connect with .RDP File
You must install Windows App on your MacOS device first. The download link for the app can be found here [Direct Link](https://apps.apple.com/app/windows-app/id1295203466)
Use the "Quick Connect Shortcut" download link in the VPS welcome email to download the .RDP file.
Double-click the downloaded file. It will open in **Windows App**.
When prompted, enter your **VPS password** from the email.
Click **Continue** if a certificate warning appears.
The VPS desktop will launch automatically.
# Connect to Your VPS
Source: https://knowledgebase.newyorkcityservers.com/connect/overview
Choose the correct connection guide for your Windows VPS or Linux VPS.
Use this page as the main connection landing page. First choose the operating system running on your VPS, then select the device or method you want to connect from.
## Before You Connect
After your order is completed you will receive a VPS welcome email which contains your VPS login credentials. The email will contain:
* **VPS IP Address**
* **Password** (case-sensitive)
* **Username**:
* Windows VPS: normally `Administrator`
* Linux/Ubuntu VPS: normally `root`
Keep these credentials handy, as they will be needed in order to access your service.
***
## Connect to a Windows VPS
Windows VPS services use **Remote Desktop Protocol (RDP)**. Select the device or method you want to connect from.
Connect using Remote Desktop or a .RDP file.
Connect using the Windows App from the Mac App Store.
Connect using the Windows App on your iPhone or iPad.
Connect using the Windows App from the Play Store.
Connect using Remmina or xfreerdp from the terminal.
Connect instantly from any browser — no app required.
***
## Connect to a Linux VPS
Linux VPS services use **SSH**. Use the guide below if you selected Ubuntu/Linux as your VPS operating system and are connecting from a Windows PC.
Connect to an Ubuntu/Linux VPS from Windows using built-in OpenSSH or PuTTY.
***
## Supported Connection Methods
| VPS Type | Connection Method | Available Guides |
| ---------------- | -------------------- | ------------------------------------------------------------ |
| Windows VPS | Remote Desktop / RDP | Windows PC, MacOS, iPhone / iOS, Android, Linux, Web Browser |
| Linux/Ubuntu VPS | SSH | Windows PC |
Windows VPS customers should use the Remote Desktop guides. Linux/Ubuntu VPS customers should use the SSH guide.
***
## Problems Connecting?
If you receive an error when trying to connect, check our [Unable to Connect](/troubleshooting/unable-to-connect) troubleshooting guide.
Still stuck? [Contact our support team](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
# SSH to Linux VPS from Windows
Source: https://knowledgebase.newyorkcityservers.com/connect/ssh-from-windows
Step by step process to log into your Linux VPS over SSH from a Windows PC, using built-in OpenSSH or PuTTY.
This guide is for clients who have selected Ubuntu as their VPS operating system. If your VPS is running Windows, see the [Windows VPS connection guide](/connect/windows) instead.
## Option 1: Built-in OpenSSH (PowerShell)
Windows 10 (build 1809+) and Windows 11 ship with **OpenSSH Client** enabled by default — no installation needed. You can connect using the built-in PowerShell or Windows Terminal.
![SSH from Windows step 1]()
Open the **Start menu**, type **`PowerShell`** (or **`Terminal`** on Windows 11), and press **Enter** to launch it.
![SSH from Windows step 2]()
Type the following, replacing `YOUR_VPS_IP` with the IP address from your welcome email, then press **Enter**:
```powershell theme={null}
ssh root@YOUR_VPS_IP
```
![SSH from Windows step 3]()
The first time you connect, SSH shows the server's key fingerprint. Type **`yes`** and press **Enter** to save it to your local trust list.
![SSH from Windows step 4]()
When prompted, paste or type your **VPS root password** from the welcome email and press **Enter**.
Characters will not appear on screen as you type the password — this is normal SSH behavior. You can paste with **Ctrl+V** in PowerShell.
![SSH from Windows step 5]()
You're now logged into your Linux VPS. The title bar changes to `root@` and the prompt becomes a Linux shell (`#`). To disconnect, type `exit` and press **Enter**.
***
## Option 2: PuTTY
If you prefer a graphical client with saved session profiles, PuTTY is a popular free SSH client for Windows.
Only download PuTTY from the **[official site](https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html)**. Many third-party "putty.org" style mirrors distribute outdated builds or malware bundles.
![PuTTY official download page]()
Open [chiark.greenend.org.uk/\~sgtatham/putty/latest.html](https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html) and, under the **MSI ('Windows Installer')** section, download **`putty-64bit-X.XX-installer.msi`**. The 32-bit version is only for very old PCs.
![PuTTY setup wizard]()
Double-click the downloaded MSI to launch the **PuTTY release X.XX (64-bit) Setup Wizard**, then click **Next** through the wizard accepting the defaults, and **Finish** when complete.
![PuTTY Configuration window]()
Open the **Start menu**, type **`PuTTY`**, and launch it. The **PuTTY Configuration** window opens to the Session category.
![PuTTY with VPS host filled in]()
In **Host Name (or IP address)** enter the IP from your welcome email. Leave **Port** at **22** and **Connection type** at **SSH**. Click **Open**.
To save these settings for future use, type a name (e.g. "My Linux VPS") in **Saved Sessions** and click **Save** before clicking Open. Next time, just double-click the saved session to connect.
![PuTTY Security Alert dialog]()
On first connect, PuTTY shows a **Security Alert** with the server's RSA key fingerprint. Click **Accept** to cache the key and continue.
![PuTTY login as prompt]()
PuTTY opens a terminal showing `login as:`. Type **`root`**, press **Enter**, then enter your **VPS root password** when prompted.
To paste your password in PuTTY, copy it on Windows first, then **right-click** inside the PuTTY terminal window. Ctrl+V does not work at the PuTTY password prompt. Characters will not appear as you type — this is normal.
![PuTTY connected to Linux VPS]()
You're now logged in to your Linux VPS. The title bar shows `root@` and the prompt becomes a Linux shell (`#`). To disconnect, type `exit` and press **Enter**.
***
## Troubleshooting
Wait **at least 5–10 minutes** after receiving your welcome email — the Linux installation finishes provisioning during that window. If the problem persists, double-check the IP from your email matches what you typed, and confirm your local network does not block outbound port 22 (some corporate or hotel networks do).
Copy your password directly from the welcome email rather than retyping it. In PuTTY, **right-click** inside the terminal to paste — Ctrl+V does not work at the password prompt. If the password still fails, you can [reset it](/management/password-management) from the client portal.
This warning appears if your VPS was reinstalled or its host keys regenerated. After confirming the server is genuinely yours (e.g. you just triggered a reinstall), remove the cached key:
* **OpenSSH:** run `ssh-keygen -R YOUR_VPS_IP` in PowerShell, then reconnect.
* **PuTTY:** click **Accept** on the new fingerprint warning that appears on next connect.
SSH responsiveness depends on the physical distance between you and the VPS. Use the [Latency Checker](https://newyorkcityservers.com/broker-latency) to verify you picked the region closest to you. For long-running interactive sessions, consider installing `tmux` or `screen` on the VPS so the session survives brief network drops.
# Web Browser
Source: https://knowledgebase.newyorkcityservers.com/connect/web-browser
Access the VPS quick and easy from the web browser.
The NYCServers client area features the ability to access your VPS anywhere from a web browser. No app installation required.
## How To Connect
![Cancellation1 Pn]()
Visit the [**"My Products & Services" page**](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to connect to. Click on the three dots to the right side, and then click **"View Details"**.
![Browser1 Pn]()
Under the "Access & Control" section click on **"Web Console"** to launch the connection to your VPS in the browser.
![Browser2 Jp]()
On the far left side towards the center of the screen, locate and click on the keyboard shortcut menu.
![Browser3 Jp]()
Click the first option for keyboard shortcut (logo with A in it). Then click the very bottom shortcut, which will send the **CTRL + ALT + DEL** keybind to your VPS. This will display the password field on your VPS.
Enter your VPS access password and log in. The VPS desktop will then be streamed right to your browser window.
***
## Need Help?
If you have any problems with accessing your VPS from your browser, [contact our support team](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
# Connect from Windows PC
Source: https://knowledgebase.newyorkcityservers.com/connect/windows
Below you can find the step by step process to log into your forex VPS from a Windows PC.
## Option 1: Manual RDP Connection
![Windows1 Pn]()
After your order is complete, you'll receive an email with your VPS login credentials. Wait **at least 10 minutes** after receiving this email to ensure the Windows installation is fully ready.
![Windows2 Pn]()
On your Windows PC, open the **Start menu**, type **`Remote Desktop Connection`**, and launch the app.
![Windows3 Pn]()
In the **Computer** field, enter your **VPS IP address** exactly as shown in the email.
![Windows4 Pn]()
When prompted, enter the user credentials from your email:
* **Username**: `Administrator`
* **Password**: (copy exactly as provided)
![Windows5 Pn]()
If a certificate warning appears, check **"Don't ask me again for connections to this computer"**, then click **Yes**.
Your connection will begin — the VPS desktop will appear in the Remote Desktop window.
***
## Option 2: Quick Connect with .RDP File
Download the pre-configured .RDP file from your welcome email. It auto-fills the IP and username.
In your **VPS welcome email**, click the **"Download .RDP File"** link.
Locate the downloaded file (usually in **Downloads**) and **double-click** it.
When prompted, enter your **VPS password** from the email and click **OK**.
If a certificate warning appears, check **"Don't ask me again for connections to this computer"**, then click **Yes**.
Your connection will begin — the VPS desktop will appear in the Remote Desktop window.
# FAQ
Source: https://knowledgebase.newyorkcityservers.com/faq
Got questions? We've got answers. This covers the basics to get you trading fast.
Can't find what you need? [Contact Support](mailto:support@newyorkcityservers.com).
## Plans & Ordering
Check our [Picking The Right Plan](/picking-the-right-plan) guide for detailed comparisons. Quick tip: Start with Basic for 1–2 MetaTrader accounts; upgrade anytime.
Yes — contact our support team to request an upgrade. No data loss, and billing is prorated. See [Upgrade/Downgrade](/billing/upgrade) for details.
VPS plans are shared resources (affordable and scalable for up to 8 accounts). Dedicated servers are exclusive (for 9+ accounts with max stability and no slowdowns from others).
Yes — 14-day money-back guarantee on VPS plans. See our [Refund Policy](/billing/refund-policy) for full details.
We support credit cards, PayPal, and cryptocurrency. Activation is instant upon payment.
## Setup & Connection
Wait at least 10 minutes after receiving your welcome email to allow Windows setup to complete. See [First Steps](/firststeps) for the full getting started guide.
Username is always `Administrator`. Your unique password and IP address are in the welcome email — copy them exactly (case-sensitive).
Common reasons: Too soon after setup, wrong IP/password, or firewall issues. Check [Unable to Connect](/troubleshooting/unable-to-connect) for fixes.
Yes — RDP is encrypted. For extra security, use a strong password and enable our RDP Lockdown feature in [VPS Security](/management/vps-security/rdp-lockdown).
Absolutely — install the Windows App. Guides: [iPhone/iOS](/connect/ios) or [Android](/connect/android).
Use the client portal to reinstall your OS via [Reinstall OS](/management/reinstall-os). To change your VPS location, [contact support](mailto:support@newyorkcityservers.com).
Reset it easily through the portal: See [Password Management](/management/password-management).
## General
All plans come with Windows Server pre-installed and RDP enabled. Use our [Software Auto-Installer](/management/software-auto-installer) for MT4/MT5 or other tools.
We have servers in New York, London, Dublin, Tokyo, Singapore, and Hong Kong — providing low latency coverage across major global markets. You can select your preferred location when ordering or contact support to change it later.
We guarantee 100% uptime. Monitor real-time status at [Network Status](https://status.newyorkcityservers.com).
Still stuck? Dive into [Troubleshooting](/troubleshooting/unable-to-connect) or reach out to support — we're here 24/7!
# First Steps After Order
Source: https://knowledgebase.newyorkcityservers.com/firststeps
Your order is complete... now what? This guide will walk you through the steps of setting up your new service.
## Quick Activation Steps
Once your VPS has been setup you will receive an email which contains the login credentials for your VPS. Keep this email handy as it will be required for the next steps.
Choose your device and follow the guide showing the steps to connect to your VPS through remote desktop.
## Next Steps After Connecting
Congratulations — you're connected to your VPS! Here's what to do next to get trading.
### 1. Install Trading Platforms
Once connected, you can now install the MetaTrader, cTrader or other trading platforms and software needed for your setup.
If you selected a broker or platform during ordering, your broker's MT4/MT5 or your trading platform is pre-installed and ready on the VPS desktop.
* You may use our [Software Auto-Installer](/management/software-auto-installer) to automatically install trading platforms, software, and more.
* Google Chrome also comes pre-installed on the VPS. You may open Chrome directly on the VPS and download all software that's needed.
* If there are any problems installing your software, please contact us and we will be happy to assist you.
### 2. Log Into Your Trading Account
* Once all of your trading platforms are installed, you can now proceed with opening each platform and logging into your trading account.
* The login process is exactly the same as accessing the trading account from your desktop. Open the platform, select the broker's trading server your account is on, and enter the login and password provided by your broker.
### 3. Install EAs and Trading Tools
You are now ready to install your EAs and trading tools!
* You can move EA files and data to the VPS by simply copy and pasting the files from your computer to the remote desktop screen.
* Additionally, you can use our [Upload EA & Data](/management/upload-ea-data) feature in the client area to directly upload data to your VPS.
### 4. Manage & Monitor
At this point you are ready to trade!
* **Monitor Performance**: To ensure smooth performance we recommend monitoring your services' CPU & RAM usage to ensure that there is always enough power for your operations.
* **Security Enhancements**: You may also review additional security enhancements to ensure peak security of your service.
Check spam/junk. If missing, contact [support](mailto:support@newyorkcityservers.com).
Wrong username? It's always `Administrator`. Password is case-sensitive.
# Change VPS Password
Source: https://knowledgebase.newyorkcityservers.com/guides/change-reset-password
How to change your VPS access password inside of Windows
In this guide we'll outline how to change your Windows VPS password. This is the password used to connect to your VPS using remote desktop.
## Step By Step Guide
![Password1 Pn]()
Click the Windows logo located at the bottom left of your VPS screen. Locate the **"Control Panel"** button on the right side column.
![Password2 Pn]()
On the right side column under User Accounts, click **"Change account type"**.
![Password3 Pn]()
Click on the user account that you wish to change the password for.
![Password4 Pn]()
On the next window, click on the link for **"Change the password"**.
![Password5 Pn]()
Enter the new password that you wish to use, and then click **"Change password"**.
The new password will take effect immediately and be used for connecting to your VPS going forward.
***
## Lost Or Forgotten Password?
If you have lost or forgotten the password to access your VPS, you can also reset it directly from the client portal. See the [Password Management](/management/password-management) guide.
# Configure VPS Monitor & Auto Startup
Source: https://knowledgebase.newyorkcityservers.com/guides/configure-autostart
A step by step guide for our VPS monitor and auto startup program.
NYCServers has developed a custom program which allows clients to configure their software and trading platforms to automatically start each time their service is rebooted. This is useful for Windows updates, scheduled reboots, and more.
Additionally, our custom program also offers the ability for email alerts to be sent to you.
## Setup Guide
![Auto1 Pn]()
On your VPS desktop, locate and open the VPS monitor program.
![Auto2 Pn]()
Auto login is required so that after your VPS reboots, the system logs itself in to proceed with the auto start process.
Enter your current remote desktop password into the box, and click **"Enable Auto Login"**.
![Auto3 Pn]()
Click the **Auto Start Up** tab, and then click the **"Add New"** button.
![Auto4 Pn]()
Navigate to the specific software folder and select the `.exe` process.
For example, to auto start MetaTrader 4/5 you will need to navigate to the platform installation folder and select `terminal.exe` or `terminal64.exe`.
**Default installation folders:**
* MetaTrader 4: `C:\Program Files (x86)`
* MetaTrader 5: `C:\Program Files`
![Auto5 Pn]()
After adding new software for auto start, you should see it displayed inside of the table in the auto startup section. The path should end with `.exe`.
![Auto6 Pn]()
Under the **Alerts** tab, enter the email address where you wish to receive alerts, and click **"Save Changes"**.
![Auto7 Pn]()
On the **Monitoring** tab, enable and configure the alert settings that you wish to receive.
***
## Questions or Need Help?
If you have any questions or require assistance with getting setup, [contact our support team](mailto:support@newyorkcityservers.com) — we'll be happy to help!
# Disconnect From VPS
Source: https://knowledgebase.newyorkcityservers.com/guides/disconnect-from-vps
A guide showing how to close your connection to the VPS, while leaving all software running.
To ensure that your software and trading activity continues, it is important to exit the VPS using the correct steps outlined below.
Do not shut down or restart the VPS to disconnect. This will stop all running software and trading activity.
## How To Disconnect From the VPS
![Exit1 Pn]()
At the top of the screen, locate the blue remote desktop connection bar.
On the blue remote desktop bar, locate the **X** button on the far right side. Click the X button.
A confirmation message may appear — select **"Yes"**.
Your remote desktop connection to the VPS will now close, and all software and trading activity will continue on the VPS as expected.
# Find MetaTrader Logs
Source: https://knowledgebase.newyorkcityservers.com/guides/find-metatrader-logs
How to locate and view the logs for your MetaTrader 4 or MetaTrader 5 trading platform.
MetaTrader 4/5 includes extensive logging. In this guide we will cover how to locate and view the logs for your trading platform.
## Step By Step Guide
![Logs1 Pn]()
Inside of your MT4/MT5 platform, click the **File** tab and then select **"Open Data Folder"**.
![Logs2 Pn]()
Locate and click on the **Logs** folder.
![Logs3 Pn]()
You will then see all of the logs available for your specific platform. Double-click on the specific log that you wish to view.
Log files are named using the `YYYYMMDD` format (e.g., `20250325.log` for March 25, 2025).
# Monitor CPU and RAM Usage
Source: https://knowledgebase.newyorkcityservers.com/guides/monitor-cpu-ram-usage
How to check CPU and RAM usage on your Windows VPS using Task Manager.
This guide provides simple instructions to check CPU and RAM usage on your Windows Server VPS using Task Manager.
## How to Monitor Usage
Connect to your VPS using Remote Desktop Protocol (RDP) as described in the [connection guides](/connect/overview).
![Cpu1 Pn]()
Right-click on the Windows taskbar located at the bottom of the screen. In the menu that appears, click on **"Task Manager"**.
![Cpu2 Pn]()
In Task Manager:
* Click on the **Performance** tab at the top.
* On the left side, select **CPU** to see real-time CPU usage, cores, and utilization.
* Select **Memory** (RAM) to view total RAM, used/available memory, and other details.
Keep Task Manager open to monitor usage in real-time while running your applications (e.g., MT4/MT5).
If usage is consistently high (above 80%), consider [upgrading your plan](/billing/upgrade) or optimizing your setup by closing unnecessary applications.
# Multi MT4/MT5 Installations
Source: https://knowledgebase.newyorkcityservers.com/guides/multi-mt4-mt5-installation
A guide showing how to install multiple MT4/MT5 platforms on your VPS automatically.
Traders are able to automatically install multiple MT4/MT5 platforms on their VPS service using our custom installation tool.
The installation tool comes pre-installed on all NYCServers services. You can also [download it here](https://drive.google.com/file/d/1azkSYdCVDUZsR7Qu2YezDcmRN8eSqxig/view?usp=sharing).
## Video Guide
***
## Need Help?
Don't see your broker in the auto installation tool? No problem — [contact us](mailto:support@newyorkcityservers.com) and we'll add them for you!
# Setting Up Automatic Reboots
Source: https://knowledgebase.newyorkcityservers.com/guides/setup-automatic-reboots
A guide showing how to setup Windows to reboot your VPS automatically.
In this guide we will cover the steps to setup automatic reboots of your VPS using Windows Task Scheduler.
## Step By Step Guide
![Reboot1 Pn]()
Click on the Windows icon at the bottom left of the screen, and open the **Task Scheduler** program.
![Reboot2 Pn]()
On the right side column, locate and click on **"Create Task"**.
![Reboot3 Pn]()
Enter a name for your task (you may enter anything).
![Reboot4 Pn]()
Click the **Triggers** tab, and then click **"New"**.
![Reboot5 Pn]()
Configure when the scheduled reboot should run. Select **Weekly**, and then choose the day of the week.
We recommend selecting **Saturday** to ensure that your VPS is rebooted while the market is closed. You may also set a specific time by adjusting the "time" in the "start" field.
![Reboot6 Pn]()
Click the **Actions** tab and click **"New"**.
![Reboot7 Pn]()
Ensure that "Action" is set to **"Start a program"**.
* In the **Program/script** box, enter: `Shutdown`
* In the **Add arguments** box, enter: `/r`
Click **OK** to save. Your automatic scheduled reboot is now configured. The VPS will reboot each Saturday at the designated time entered in Step 5.
***
## Configure Auto Start
After setting up automatic reboots, you can also configure your platforms to automatically start after each reboot. With this setup your VPS can:
1. Reboot itself each weekend
2. Automatically start your platforms and software as soon as the reboot completes
See the [Configure VPS Monitor & Auto Startup](/guides/configure-autostart) guide to set this up.
# Windows Update Guide
Source: https://knowledgebase.newyorkcityservers.com/guides/windows-updates-guide
A guide covering Windows updates for VPS services.
Microsoft releases Windows updates regularly. It is recommended that clients keep the Windows operating system on their VPS up to date by installing updates when they are available.
Windows updates almost always require a reboot. We recommend performing updates during the weekend while markets are closed.
## How To Install Windows Updates
![Updates1 Pn]()
At the bottom left of your remote desktop screen, click the Windows logo and search for "updates". Click on **"Check for updates"** to launch the Windows update center.
![Updates2 Pn]()
Inside of the update center click on the **"Check for updates"** button. Windows will then search for available updates for your system.
![Updates3 Pn]()
If there are available updates, Windows will proceed with downloading them automatically. Wait for the download process to complete.
![Updates4 Pn]()
After the downloads are completed, click the **"Restart now"** button. The VPS will then restart, and Windows will complete the installation process.
Once the Windows update installation process is completed, the VPS will become accessible again automatically. You can then connect and resume normal usage.
The VPS will be offline and inaccessible for roughly 5-10 minutes while Windows completes the update process. Do not perform any additional power control actions to the VPS during this time. It is crucial that the update process is not interrupted.
You may use the [web browser connection](/connect/web-browser) to actively view the live screen of the VPS and monitor the update process as it happens.
# Welcome to NYCServers Docs
Source: https://knowledgebase.newyorkcityservers.com/index
Your hub for everything related to your NYCServers service.
Here you’ll find quick guides to get started, connect from any device, and reach our support team whenever you need help.
***
## Quick Start
Learn how to access your VPS from Windows, macOS, mobile, or web browser.
Need help? Reach out to our 24/7 support team for quick assistance.
***
## Tools & Links
Manage your services, invoices, and support tickets in one place.
Test latency to your broker and find the best VPS location.
View real-time system uptime and scheduled maintenance updates.
# Access Logs
Source: https://knowledgebase.newyorkcityservers.com/management/access-logs
View RDP access logs for your VPS
Review the remote desktop access logs for your VPS right from the client area.
## Where To Find Access Logs
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![access1.png]()
Scroll down the page until you locate the "VPS Control Panel" section. Look for the Access Logs option.
***
## How to View Access Logs
![access2.png]()
Click the **"Fetch RDP logs"** button. After a few seconds a table will display showing a complete history of successful RDP logins for your VPS. The logs include a timestamp, username, and IP address from each connection.
Regularly reviewing your access logs helps you monitor for unauthorized access attempts.
***
## Common Questions
Contact [support](mailto:support@newyorkcityservers.com) immediately and enable [RDP Lockdown](/management/vps-security/rdp-lockdown) for protection.
Access logs retain a complete history of all successful RDP logins for your VPS.
# Change Language
Source: https://knowledgebase.newyorkcityservers.com/management/change-language
Change the Windows display language for your VPS
Change the Windows display language for your VPS automatically from the client area.
A reboot of the VPS is required in order for Windows to display the newly installed language pack.
## Where To Find Change Language
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Language1.png]()
Scroll down the page until you locate the "VPS Control Panel" section. Look for the Change Language option under "System & Software".
***
## How to Change Language on Your VPS
![Language2.png]()
First, select the new language that you wish to set as the primary Windows language display.
Next, select your reboot preference and then click **"Change Language"**.
The language installation takes approximately 10-15 minutes to complete. If automatic reboot is selected, the VPS will automatically reboot and set the new language once the installation is completed.
If manual reboot was selected, you will need to manually reboot the VPS in order for the new language to be used as the primary display language.
***
## Common Questions
Yes — a reboot is required in order to change the Windows system language.
No — it only updates the system language. All data will remain unchanged.
# Change Timezone
Source: https://knowledgebase.newyorkcityservers.com/management/change-timezone
Change the timezone for your VPS
Easily adjust the Windows timezone for your VPS from the client area.
## Where To Find Change Timezone
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Timezone1.png]()
Scroll down the page until you locate the "VPS Control Panel" section. Look for the Change Timezone option under "System and Software".
***
## How to Change Timezone on Your VPS
![Timezone2.png]()
On the change timezone page, simply select the new timezone that you wish to use and click **"Change Timezone"**. The new timezone will take effect on the VPS immediately.
***
## Common Questions
No — the timezone is changed immediately without a reboot.
The Windows system clock will update, but most trading platforms use their broker's server time independently of the Windows timezone.
# Change VPS Location
Source: https://knowledgebase.newyorkcityservers.com/management/change-vps-location
How to migrate your VPS to a different server location using the client area.
You can migrate your VPS to a different server location at any time from the client area. This is useful if your broker changes their server location or if you switch to a broker hosted in a different region.
Your service includes **one free migration every 30 days**. Additional migrations within that period are subject to a \$10 administration fee.
## How To Migrate
![Change VPS Location]()
Log in to the [client area](https://newyorkcityservers.com/billing) and navigate to your VPS service. Under **Access & Control**, click **Change VPS Location**.
![Select New Location]()
The form will display your current server location. Under **Step 1**, select the new location you would like to migrate to. Available locations include:
* New York
* London
* Dublin
* Tokyo
* Singapore
* Hong Kong
Your current location will be labeled with a **Current** badge.
In **Step 2**, select the reason for your migration request. This helps our team process your request.
![Migration Timing and Confirmations]()
In **Step 3**, choose when you would like the migration to take place:
* **Weekend Migration** (recommended) — your VPS will be migrated during the weekend while trading markets are closed
* **ASAP Migration** — the migration process will start as soon as possible, usually within a few hours
In **Step 4**, review and check all required confirmations before submitting:
* **Shutdown Authorization** — your VPS and any running software will be shut down during the migration
* **Downtime Acknowledgment** — your VPS will be offline during the migration process
* **IP Address Change** — your VPS IP address will change after the migration
* **Migration Allowance** — one free migration is included every 30 days; additional migrations are subject to a \$10 fee
Click **Submit Migration Request** to confirm. You will see a confirmation page showing the status of your migration.
![Migration Submitted]()
You can track the progress of your migration on this page. The status will update from **Submitted** to **In Progress** to **Completed**. You can also cancel the migration from this page if needed.
## After Migration
* You will receive an **email notification** when the migration starts and another when it is completed
* Your VPS **username and password will not change** — only the IP address will be different
* Update your remote desktop connection with the **new IP address** provided in the completion email
***
## Contact Support
If you have questions about the migration process or need help choosing the best location, please [contact support](mailto:support@newyorkcityservers.com).
# Control Panel Overview
Source: https://knowledgebase.newyorkcityservers.com/management/overview
An overview of the NYCServers VPS control panel and service management tools inside the client area.
NYCServers has developed a custom service management portal for clients to control their VPS on demand — handle power, software installations, data upload, and more with ease and automation.
Use this page as the high-level control panel overview. The related control panel feature and VPS security docs are listed under the **Control Panel** section.
## Where Can I Find the Management Features?
The VPS control features are available on your service's management page. To get here:
![Cancellation1 Pn]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
Scroll down the service management page until you find the "VPS Control Panel" section.
***
## Key Features
Remote VPS power control — start, stop, and reboot.
Reset or change your VPS access password.
Reinstall Windows to a fresh state.
Install MT4/MT5 and other tools with one click.
Upload EAs and files directly to your VPS.
Set your preferred Windows timezone.
Adjust the Windows display language.
View RDP access logs for your VPS.
# Password Management
Source: https://knowledgebase.newyorkcityservers.com/management/password-management
View and manage remote desktop password for your VPS
This password management feature applies to your VPS access only. It does not affect the password used to log into your client portal.
The VPS control panel offers the ability to change or reset the password to access your VPS remotely.
## Where To Find Password Management
![Cancellation1 Pn]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Password1 Pn]()
Scroll down the page until you find the "Access & Control" section. In this section locate and click on "Reset Password".
***
## How to Reset Your VPS Password
![Password2 Pn]()
If you are using a custom Windows username, update the username field for the correct username you wish to change the password for. By default, `Administrator` is the correct username.
Enter the new password that you would like to use, and then confirm it.
After clicking the change password button, allow a few moments for the action to complete. Once the page displays the success message you will be able to access the VPS using the new password.
***
## Common Questions
No — all data will remain unchanged on the VPS. The only thing that changes is the password to access the VPS.
Immediate — reconnect right away with the new password.
# Power Controls
Source: https://knowledgebase.newyorkcityservers.com/management/power-controls
View and manage power for your VPS remotely
The VPS control panel offers the ability to see the live power status of your VPS, as well as perform remote power functions.
## Where To Find Power Controls
![Cancellation1 Pn]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Power1 Pn]()
Scroll down the page until you locate the "VPS Control Panel" section. To the right of your VPS name you will find the live power status and power control buttons.
***
## How to Reboot Your VPS
After locating the power controls for your service using the guide above, simply click the reboot button to initialize a reboot.
After initializing a reboot, wait 5-10 minutes for the reboot to complete. It is normal that the VPS is not accessible during this time.
After the reboot has completed you will be able to connect to the VPS again.
For shutdown or start, follow similar steps using the appropriate button. Avoid issuing multiple power control commands in rapid succession — wait for each action to complete before issuing another.
***
## Common Questions
Reboots typically take 5-10 minutes to complete. You may also use the [web browser access](/connect/web-browser) feature to watch the VPS screen live and see the reboot process in real time.
Please [contact support](mailto:support@newyorkcityservers.com) so that we can investigate. You can also use the [web browser access](/connect/web-browser) feature to check the VPS screen in real time.
# Reinstall OS
Source: https://knowledgebase.newyorkcityservers.com/management/reinstall-os
Reinstall Windows on your VPS
The VPS control panel offers the ability to reinstall Windows on your VPS, wiping and resetting it to a fresh state.
This operation will result in all data being deleted on your VPS. Backup any data that is needed before proceeding. We cannot recover data after a reinstall is performed.
## Where To Find Reinstall OS Page
![Cancellation1 Pn]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Reinstall1 Pn]()
Scroll down the page until you locate the "VPS Control Panel" section. Under the "System & Software" section locate and click on Reinstall OS.
***
## How to Reinstall OS on Your VPS
![Reinstall2 Pn]()
Use the drop down menu to select the Windows version that you wish to reinstall on your VPS.
Enter the new access password that you wish to use for the Windows installation. This will be the password used to access the VPS from remote desktop going forward.
Click the "Reinstall" button, and then wait for the process to complete — usually 10 minutes or less.
Once the success message appears, the install is complete and you will be able to log in using remote desktop within a few minutes.
***
## Common Questions
Yes — reinstall wipes all files and setups. Back up important data before proceeding. We cannot recover data after a reinstall has been issued.
Approximately 10 minutes. The reinstall OS page will inform you once the reinstall is completed.
No — IP, plan, and other settings remain the same.
# Software Auto-Installer
Source: https://knowledgebase.newyorkcityservers.com/management/software-auto-installer
Install software automatically on your VPS
The VPS control panel offers the ability to auto-install popular software like MT4/MT5 on your VPS with one click.
## Where To Find Software Auto-Installer
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Software1.png]()
Scroll down the page until you locate the "VPS Control Panel" section. Look for the Software Auto-Installer link under "System and Software".
***
## How to Use Software Auto-Installer
![Software2.png]()
Navigate to the broker or software that you wish to install and click on it.
In the new window that appears, confirm the number of installations needed and agree to the terms.
After clicking the install button, wait a couple minutes for the installation to complete. You will see the new software shortcuts appear on the VPS desktop in real time.
Don't see the software you need? [Contact us](mailto:support@newyorkcityservers.com) and we'll be happy to install it for you.
***
## Common Questions
More than 100 brokers and software packages are available.
No — it adds software without wiping your VPS.
The installation process usually takes a few minutes at most, depending on the software. The process is fully automated and will complete on its own.
# Upload EA & Data
Source: https://knowledgebase.newyorkcityservers.com/management/upload-ea-data
Upload your EAs and data directly to your VPS from the web browser!
The VPS control panel offers the ability to upload EAs, files, or setups directly to your VPS right from the client area.
## Where To Find Upload EA & Data
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Upload1.png]()
Scroll down the page until you locate the "VPS Control Panel" section. Look for the Upload EA & Data link under "System and Software".
***
## How to Upload Your EA & Data
![Upload2.png]()
Drag and drop your EAs and files directly onto the page. Supports `.ex4`, `.ex5`, `.set`, `.dll`, and folders/zip files up to 200MB.
Upload via a publicly accessible URL (Google Drive, Dropbox, etc). Paste the link and your VPS will download the data directly.
Once the upload is complete, files will be located in a folder on the VPS desktop titled **"NYCServers File Transfer"**.
***
## Common Questions
Drag and drop supports common trading files like .ex4/.ex5 EAs, .set presets, indicators, or data folders. You may use any file type with the direct download URL option.
A folder titled "NYCServers File Transfer" is created on the VPS desktop. All uploaded data will be stored here.
Use the direct download URL option for larger files — there is no size limit when downloading from an external URL.
# Firewall
Source: https://knowledgebase.newyorkcityservers.com/management/vps-security/firewall
Create and manage custom firewall rules for your VPS
The manage firewall page allows users to create and manage custom firewall rules for their VPS. Secure your VPS your way!
## Where To Find Firewall
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Firewall1.png]()
Scroll down the page until you locate the "VPS Security" section. Look for the Firewall option inside of the security center section.
***
## Create & Manage Custom Firewall Rules
![Firewall2.png]()
The manage firewall rules page allows you to view and manage all of your current custom firewall rules.
* **Add a rule**: Click the **"Add Rule"** tab, complete the custom firewall rule form, and click **"Add Firewall Rule"**. The rule will be implemented instantly.
* **Clear all rules**: Click the **"Clear Firewall"** tab and select **"Clear All Custom Rules"**. This will delete all custom rules at once and reset the firewall to a clean default state.
***
## Common Questions
Yes. All services come with default firewall rules. Any custom rules are an addition to the default rules.
No — all rules are applied instantly without the need for a reboot.
# RDP Lockdown
Source: https://knowledgebase.newyorkcityservers.com/management/vps-security/rdp-lockdown
Restrict RDP access for your VPS
The VPS security panel offers the ability to enable RDP Lockdown, restricting access to specific IPs only and blocking all other RDP traffic.
## Where To Find RDP Lockdown
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![Rdp1.png]()
Scroll down the page until you locate the "VPS Security" section. Look for the RDP Lockdown option.
***
## How to Enable RDP Lockdown
![Rdp2.png]()
Fill in the **"Allowed IP Addresses"** box with a list of IP addresses that are authorized to access your VPS via RDP. Each IP address should be entered on a dedicated line.
The input supports individual IPs, as well as network block notation such as `192.168.0/24`.
After all authorized IPs are entered, click **"Apply Restrictions"**. The restrictions will be applied immediately. Going forward, only the allowed IPs will be able to access remote desktop for your VPS — all other RDP traffic will be blocked.
***
## How to Remove RDP Lockdown
If you accidentally lock yourself out of RDP access, you can remove the restrictions from the client area — no VPS access required.
Simply click the **"Remove All Restrictions"** button. Any restrictions put in place will be removed and all IPs will be able to connect again.
***
## Common Questions
The allowed IP address field supports IP address ranges (`192.168.0/24`) so that you can easily whitelist a range of IPs.
No — only RDP traffic. Use the [Firewall](/management/vps-security/firewall) for other port protections.
# Clear RDP Firewall Blocks
Source: https://knowledgebase.newyorkcityservers.com/management/vps-security/removing-rdp-blocks
Remove RDP Firewall Blocks On Your VPS
The firewall on each VPS is set up to protect your service against brute-force attacks. When the wrong RDP login credentials are entered numerous times, the firewall blocks the connection to ensure that your VPS remains secure.
If you accidentally entered the wrong login credentials and your connection was blocked, follow this guide to remove the block and restore your access.
## Where To Find Clear RDP Firewall Blocks
![Cancellation1.png]()
Visit the ["My Products & Services" page](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you wish to manage. Click on the three dots to the right side, and then click "View Details".
![clear1.png]()
Scroll down the page until you locate the "Security Center" section. Look for the **"Clear RDP Firewall Blocks"** link.
***
## How to Remove RDP Blocks
![clear1.png]()
Click the **"Clear RDP Blocks"** button. All blocked connections will be removed, and you will then be able to access the service.
***
## Common Questions
Your IP was blocked because incorrect login credentials were entered multiple times. The security firewall automatically blocks connections to protect your VPS from unauthorized access.
No — changes apply instantly.
# Picking The Right Plan
Source: https://knowledgebase.newyorkcityservers.com/picking-the-right-plan
Choosing the perfect VPS or dedicated server ensures your trading runs smoothly without lag, crashes, or downtime. Our plans are optimized for MT4/MT5 traders, but capacity depends on your setup (e.g., EA complexity, indicators, backtesting).
Recommendations are estimates based on standard setups. Heavy setups, complex EAs, or other software may require more computer power. Service upgrades are available anytime when more power is needed.
## Plan Comparison
Use this table to compare specs and find your fit:
| Plan | CPU | RAM | Storage | Recommended Accounts |
| ---------------------- | --------------------- | ----- | ---------- | -------------------- |
| **Basic VPS** | 2 vCPU | 2 GB | 60 GB SSD | 1–2 |
| **Standard VPS** | 2 vCPU | 4 GB | 70 GB SSD | 3–6 |
| **Professional VPS** | 4 vCPU | 8 GB | 100 GB SSD | 7–8 |
| **Dedicated Server 1** | Quadcore+ (Intel/AMD) | 16 GB | 250 GB SSD | 9–25 |
| **Dedicated Server 2** | Quadcore+ (Intel/AMD) | 32 GB | 500 GB SSD | 25–35+ |
All plans include **100% uptime**, **24/7 technical support**, **Windows pre-installed**, and **easy upgrades/downgrades**
## Which Plan for Your Trading Needs?
### 1. Basic VPS (1–2 Accounts)
Perfect entry-level service.
* **Use Cases**: Simple configurations with 1–2 MetaTrader terminals running basic EAs and indicators.
* **Estimated Capacity**: 1-2 EAs & 5-7 charts per MetaTrader platform
This plan is recommended for MetaTrader only. It does not meet the minimum recommendation for cTrader.
### 2. Standard VPS (3–6 Accounts)
Moderate computer power for multiple MetaTrader or cTrader platforms.
* **Use Cases**: Setups that require moderate computing power. Capable of running between 3-6 MetaTrader platforms, or 1-2 cTrader platforms.
* **Estimated Capacity**: 3-6 MetaTrader EAs or cBots, and 10-15 charts per platform.
### 3. Professional VPS (7–8 Accounts)
Powerful VPS plan for advanced MetaTrader, cTrader, TWS, or other trading platforms. Great for pairing trading platforms with third party programs such as copier, Python, etc.
* **Use Cases**: Advanced trading setups that require more computer power. Capable of running upwards of 7-8 MetaTrader platforms, 4-5 cTrader platforms, and multiple other platforms.
* **Estimated Capacity**: 10-12 MetaTrader EAs or cBots, and 20-30 charts per platform.
### 4. Dedicated Server (Up to 35 Accounts)
Our most powerful service. Fully dedicated resources, allowing for maximum performance. Professional grade solution. The only service recommended for backtesting operations.
* **Use Cases**: Setups that require the most power. Service is capable of running upwards of 35 MetaTrader accounts. Able to run backtesting operations.
* **Estimated Capacity**: 35+ EAs, and upwards of 50 charts per MetaTrader platform.
## Factors to Consider
* **EA & Setup Complexity**: For complex EAs that trade frequently or demand high resources, we recommend upgrading to the next plan level to ensure sufficient computing power and avoid performance issues.
* **Trading Platform**: The Basic plan supports MetaTrader 4 and 5 only. For resource-intensive platforms like cTrader, NinjaTrader, TWS, or others, opt for the Standard plan or higher.
* **Backtesting**: Due to the intensive computing demands of backtesting, we recommend our Dedicated Server plans for these operations to maintain optimal speed and reliability.
* **Scalability**: Upgrades are available anytime you need more resources. Learn more in our Upgrade/Downgrade Guide.
Yes - our account & platform recommendations are simply suggestions. You may run more than our recommendations, as the risk of poor performance if your service becomes overloaded.
Yes, you can use multiple different brokers on the same VPS.
No, you may run any software on any plan that you wish.
# Check Connection Strength
Source: https://knowledgebase.newyorkcityservers.com/troubleshooting/connection-strength
How to locate the connection quality indicator on your remote desktop session to diagnose slow connections.
If your VPS feels slow or laggy, the issue may be related to network quality between your device and the server. Your remote desktop session includes a built-in connection strength indicator that can help diagnose this.
## Locate the Signal Icon
When connected to your VPS, look at the connection bar at the top of your remote desktop window. You will see a small **signal icon** that displays your current connection quality.
![Connection Strength Icon]()
The signal icon works similarly to a Wi-Fi indicator — more bars means a stronger, more stable connection.
## What the Signal Strength Means
| Signal | Meaning |
| ----------------- | ------------------------------------------------------------------ |
| **Full bars** | Strong connection — the VPS should feel responsive |
| **Partial bars** | Moderate connection — you may notice slight lag |
| **Low / no bars** | Weak connection — expect noticeable delay and sluggish performance |
## What To Do If Signal Is Low
A weak signal indicates network issues between your device and the VPS. Try the following:
* **Switch to a wired connection** — Wi-Fi can introduce latency and packet loss
* **Close bandwidth-heavy applications** — downloads, streaming, or video calls on your local device can affect the connection
* **Try a different network** — if you are on a public or congested network, switching may help
* **Consider your distance to the server** — if you are located far from your VPS location, higher latency is expected. You may want to [switch to a closer server location](/management/change-vps-location) if one is available
* **Reconnect** — disconnect and reconnect to the VPS to establish a fresh session
If the signal shows full bars but the VPS still feels slow, the issue is likely on the VPS itself rather than the network. Check your [CPU and RAM usage](/guides/monitor-cpu-ram-usage) to see if the server is under heavy load.
***
## Contact Support
If you continue to experience slow performance after following the steps above, please [contact support](mailto:support@newyorkcityservers.com) with a screenshot of your signal strength and we'll help diagnose the issue.
# RDP Copy & Paste Not Working
Source: https://knowledgebase.newyorkcityservers.com/troubleshooting/copy-paste
Troubleshooting steps to fix copy and paste functionality for remote desktop.
In this guide, we will cover the troubleshooting steps for fixing copy and paste functionality between your local computer and the VPS.
## Method 1: Restart RDP Clip Process
The `rdpclip.exe` process controls copy and paste functionality. Restarting it fixes the issue in most cases.
![Open Task Manager]()
On your VPS, use the Windows search feature and open **Task Manager**.
![Locate rdpclip.exe]()
Navigate to the **Details** tab and locate the `rdpclip.exe` process. If you do not see it, skip to Step 4.
![End rdpclip.exe]()
Right-click on the `rdpclip.exe` process and click **"End task"**.
![Run new task]()
Inside Task Manager, click **File > Run new task**.
![Run rdpclip.exe]()
In the "Create new task" dialog, enter `rdpclip.exe` and click **OK**.
RDP copy and paste functionality should now be restored.
***
## Method 2: Fix Remote Desktop Clipboard Permissions
If the above method did not resolve the issue, the problem is likely caused by Remote Desktop settings on your local computer. Perform these steps **on your local computer** before connecting to the VPS.
![Open Remote Desktop]()
Open the Remote Desktop Connection program on your computer and click **"Show Options"**.
![Enable Clipboard]()
Click on the **Local Resources** tab. Under "Local devices and resources", ensure the **Clipboard** option is checked. The settings should match the screenshot above.
Click **"Hide Options"** and connect to your VPS. Copy and paste should now work correctly.
***
## Contact Support
If problems persist after following both methods, please [contact support](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
# Understanding Order Execution Time vs VPS Latency
Source: https://knowledgebase.newyorkcityservers.com/troubleshooting/order-execution-vs-latency
Learn the difference between your VPS network latency and the order execution time shown in MetaTrader logs.
A common point of confusion for traders is the difference between the **VPS latency** displayed in MetaTrader and the **order execution time** shown in the Journal logs. These are two separate measurements that mean very different things.
![Order Execution Time vs VPS Latency]()
## VPS Latency (Network Ping)
The latency shown in the **bottom-right corner** of your MetaTrader terminal is your **network ping** — the round-trip time for data to travel between your VPS and your broker's trading server. This is the number that NYCServers optimizes by placing your VPS as close to your broker's server as possible.
A low VPS latency (e.g., **1ms**) means your orders are reaching the broker almost instantly.
## Order Execution Time
The time shown in your MetaTrader **Journal logs** (e.g., "order done in 500ms") is the **total time your broker took to execute your order**. This includes:
* Receiving the order from your VPS
* Internal broker processing
* Liquidity checks and price validation
* Order matching and fill confirmation
* Sending the confirmation back to your VPS
This is entirely handled by your broker's infrastructure and is **not something NYCServers controls**.
## Example
| Metric | Value | What It Means |
| --------------- | ----- | ------------------------------------------------------- |
| VPS Latency | 1ms | Your order reached the broker in 1ms |
| Order Execution | 500ms | The broker took 500ms to process and complete the order |
In this example, the VPS is doing its job — delivering the order to the broker almost instantly. The 500ms execution time is the time the broker spent processing the order on their end.
## What Should You Do?
Your VPS is performing correctly. The delay is on your broker's side. **Contact your broker** to inquire about their execution times and whether a different account type or liquidity provider may offer faster fills.
Your VPS may be located far from your broker's server. Consider [changing your VPS location](/management/change-vps-location) to one closer to your broker, or [contact support](mailto:support@newyorkcityservers.com) for help identifying the best location.
***
## Contact Support
If you are unsure whether the issue is related to your VPS or your broker, please [contact support](mailto:support@newyorkcityservers.com) and include a screenshot of both your VPS latency and your MetaTrader Journal logs. We'll help you determine the source of the delay.
# Remote Desktop Audio Not Working
Source: https://knowledgebase.newyorkcityservers.com/troubleshooting/remote-desktop-audio
How to enable audio playback when connected to your VPS via Remote Desktop.
All NYCServers VPS services come with Windows Audio enabled by default. If you are unable to hear audio on your VPS, the issue is most likely caused by the remote desktop application settings on your local computer.
Follow the steps below for your operating system to enable audio playback.
## Windows
![Show Options]()
Open the **Remote Desktop Connection** program on your computer and click **"Show Options"** to expand the settings.
![Local Resources]()
Click the **Local Resources** tab. Under "Remote audio", click the **"Settings..."** button.
![Audio Settings]()
Under "Remote audio playback", select **"Play on this computer"** and click **OK**.
Reconnect to your VPS. Audio should now play through your local computer.
***
## Mac
If you are using **Microsoft Remote Desktop** on Mac, follow these steps:
![Devices & Audio]()
Open Microsoft Remote Desktop, right-click your saved PC connection and select **Edit**. Click the **"Devices & Audio"** tab and set **"Play sound"** to **"On this computer"**. Click **Save**.
Reconnect to your VPS. Audio should now play through your Mac.
***
## Contact Support
If you are still unable to hear audio after following these steps, please [contact support](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
# Unable To Connect
Source: https://knowledgebase.newyorkcityservers.com/troubleshooting/unable-to-connect
Troubleshooting steps in the event that you lose access to your VPS.
In this guide we will cover the troubleshooting steps for when you are unable to access your VPS using remote desktop. Follow the steps in order.
## Step 1: Check VPS Power Status
The live power status of your VPS is available at anytime inside of the client area.
![Cancellation1 Pn]()
Visit the [**"My Products & Services" page**](https://newyorkcityservers.com/billing/clientarea.php), and find the specific service that you are not able to access. Click on the three dots to the right side, and then click "View Details".
![Power1 Pn]()
Locate the VPS Control Center section and check the live power status of your VPS.
**If the power status is Online** — your VPS is running, but something is preventing your connection. Use the [web browser access](/connect/web-browser) feature to check the VPS screen. If the Windows desktop appears normal, this likely points to a connection issue between your local internet and the VPS. Skip to Step 2 below.
**If the power status is Offline** — click the **"Start"** button to issue a start signal. Allow 5 minutes for the VPS to come back online. If the start fails or the system does not boot as expected, [contact support](mailto:support@newyorkcityservers.com).
***
## Step 2: Check VPS Via Web Browser
If the VPS is powered on but you still cannot connect via remote desktop, use the [web browser access](/connect/web-browser) feature to investigate.
If you find that the VPS is fully operational (network connected, software running, etc.), then the problem is likely a blockage between your internet service provider and the VPS. Continue to Step 3.
***
## Step 3: Troubleshoot Connection Issues
### Clear RDP Firewall Blocks
The VPS comes with a security firewall enabled. If you have entered the wrong credentials, it is likely that your connection was blocked by the firewall.
![Clear2 Pn]()
Follow the guide for [clearing RDP blocks](/management/vps-security/removing-rdp-blocks), then try connecting again.
### Try a Different Network
If you are still unable to connect after clearing the RDP blocks, try connecting from a **different network** (different WiFi).
Some networks — especially business, work, school, or hotel networks — block the required remote desktop port. If you can connect from a different network, this confirms your ISP or local network is blocking the connection.
***
## Contact Support
If you are still unable to access the VPS after following the steps above, please [contact support](mailto:support@newyorkcityservers.com) and we'll be happy to assist you.
Please only open one support ticket. Opening multiple tickets or replying to the same ticket multiple times will slow down the support process. All tickets are handled promptly by our 24/7/365 support team.