> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgebase.newyorkcityservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Got questions? We've got answers. This covers the basics to get you trading fast.

<info>
  Can't find what you need? [Contact Support](mailto:support@newyorkcityservers.com).
</info>

## Plans & Ordering

<AccordionGroup>
  <Accordion title="How do I pick the right plan?">
    Check our [Picking The Right Plan](/picking-the-right-plan) guide for detailed comparisons. Quick tip: Start with Basic for 1–2 MetaTrader accounts; upgrade anytime.
  </Accordion>

  <Accordion title="Can I upgrade/downgrade later?">
    Yes — contact our support team to request an upgrade. No data loss, and billing is prorated. See [Upgrade/Downgrade](/billing/upgrade) for details.
  </Accordion>

  <Accordion title="What's the difference between VPS and Dedicated?">
    VPS plans are shared resources (affordable and scalable for up to 8 accounts). Dedicated servers are exclusive (for 9+ accounts with max stability and no slowdowns from others).
  </Accordion>

  <Accordion title="Do you offer trials/refunds?">
    Yes — 14-day money-back guarantee on VPS plans. See our [Refund Policy](/billing/refund-policy) for full details.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    We support credit cards, PayPal, and cryptocurrency. Activation is instant upon payment.
  </Accordion>
</AccordionGroup>

## Setup & Connection

<AccordionGroup>
  <Accordion title="When can I connect after ordering?">
    Wait at least 10 minutes after receiving your welcome email to allow Windows setup to complete. See [First Steps](/firststeps) for the full getting started guide.
  </Accordion>

  <Accordion title="What are my login credentials?">
    Username is always `Administrator`. Your unique password and IP address are in the welcome email — copy them exactly (case-sensitive).
  </Accordion>

  <Accordion title="Why can't I connect yet?">
    Common reasons: Too soon after setup, wrong IP/password, or firewall issues. Check [Unable to Connect](/troubleshooting/unable-to-connect) for fixes.
  </Accordion>

  <Accordion title="Is RDP secure?">
    Yes — RDP is encrypted. For extra security, use a strong password and enable our RDP Lockdown feature in [VPS Security](/management/vps-security/rdp-lockdown).
  </Accordion>

  <Accordion title="Can I use my phone or tablet?">
    Absolutely — install the Windows App. Guides: [iPhone/iOS](/connect/ios) or [Android](/connect/android).
  </Accordion>

  <Accordion title="How do I change OS or location?">
    Use the client portal to reinstall your OS via [Reinstall OS](/management/reinstall-os). To change your VPS location, [contact support](mailto:support@newyorkcityservers.com).
  </Accordion>

  <Accordion title="What if I forget my password?">
    Reset it easily through the portal: See [Password Management](/management/password-management).
  </Accordion>
</AccordionGroup>

## General

<AccordionGroup>
  <Accordion title="What software is pre-installed?">
    All plans come with Windows Server pre-installed and RDP enabled. Use our [Software Auto-Installer](/management/software-auto-installer) for MT4/MT5 or other tools.
  </Accordion>

  <Accordion title="Where are your servers located?">
    We have servers in New York, London, Dublin, Tokyo, Singapore, and Hong Kong — providing low latency coverage across major global markets. You can select your preferred location when ordering or contact support to change it later.
  </Accordion>

  <Accordion title="How's the uptime?">
    We guarantee 100% uptime. Monitor real-time status at [Network Status](https://status.newyorkcityservers.com).
  </Accordion>
</AccordionGroup>

<success>
  Still stuck? Dive into [Troubleshooting](/troubleshooting/unable-to-connect) or reach out to support — we're here 24/7!
</success>