> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgebase.newyorkcityservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices

> How to view, manage, and understand your NYCServers invoices

Your invoices detail all charges for your NYCServers plans. We send them automatically and handle payments seamlessly.

## How Invoices Work

* **Creation**: Invoices are generated 14 days before the due date, giving you time to review.
* **Auto-Charge**: On the due date, we automatically charge your payment method on file.
* **Email Notifications**: You'll receive emails for:
  * Invoice creation (14 days before due).
  * Payment received (confirmation).
  * Auto-payment failure (if card declines, etc.).
  * Overdue reminders (if unpaid).
* **Statuses**: Invoices show as **Paid**, **Overdue**, or **Cancelled**.
* **No Extra Fees**: Invoices reflect your plan price only — no hidden charges.

***

## Viewing and Downloading Invoices

<CardGroup cols={2}>
  <Card title="Client Portal" icon="browser" href="https://newyorkcityservers.com/billing/clientarea.php?action=invoices">
    Log in to view your full invoice history, download invoices, and pay manually.
  </Card>

  <Card title="Email" icon="envelope">
    Invoices are automatically sent to your registered email upon creation.
  </Card>
</CardGroup>

***

## Disputing an Invoice

If you spot an error or need to dispute:

* Contact billing support at [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) within 14 days of the invoice date.
* Provide your invoice ID, details, and reason — we'll review promptly.

***

## Common Questions

<AccordionGroup>
  <Accordion title="What if my auto-payment fails?">
    You'll get an email alert. Contact [support@newyorkcityservers.com](mailto:support@newyorkcityservers.com) to update your payment method and retry. See grace period details in [Billing Overview](/billing/overview).
  </Accordion>

  <Accordion title="Can I pay an invoice early?">
    Yes — log into the [Client Portal](https://newyorkcityservers.com/billing/clientarea.php?action=invoices) and pay manually before the due date.
  </Accordion>

  <Accordion title="How do I get a copy of an old invoice?">
    All invoice history is available in the [Client Portal](https://newyorkcityservers.com/billing/clientarea.php?action=invoices) — search by date or ID.
  </Accordion>
</AccordionGroup>